Last updated: 12/12/2025
Breakout Media, LLC/InmateFriend (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you access or use our website, automated phone-based information service, and related features (collectively, the “Service”). By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information
• Phone numbers used to access the Service
• Email address (if you contact us for support)
• Billing-related information (processed by third-party payment providers)
• We do not store full credit card numbers or payment credentials on our servers.
• Usage Information
• Call duration and usage minutes
• Interaction logs with automated systems
• Technical information necessary to operate and maintain the Service
• Automatically Collected Information
• IP address
• Browser or device type
• Date and time of access

2. How We Use Information

We use collected information to:

• Provide and operate the Service
• Process payments and manage accounts
• Monitor usage and prevent fraud or abuse
• Improve service functionality and reliability
• Respond to customer inquiries and support requests
• Comply with legal and regulatory requirements
• We do not use personal information for advertising profiling.

3. Payments and Third-Party Providers

Payments for the Service are processed securely through third-party payment processors. These providers collect and process payment information in accordance with their own privacy policies. We may also use third-party service providers to:

• Host infrastructure
• Analyze usage data
• Provide customer support tools
• These providers are authorized to use information only as necessary to perform services on our behalf.

4. Information Sharing

We do not sell, rent, or trade personal information. We may share information:

• With service providers who assist in operating the Service
• To comply with legal obligations or lawful requests
• To protect the rights, safety, or security of the Company, users, or others
• In connection with a business transfer, merger, or sale of assets

5. Data Retention

We retain personal and usage information only for as long as necessary to:

• Provide the Service
• Meet legal, accounting, or regulatory requirements
• Resolve disputes or enforce agreements
• When information is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

The Service is intended for adults who are legally able to enter into binding contracts. We do not knowingly collect personal information from children under the age of 18.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

• Request access to personal information
• Request correction or deletion of information
• Object to certain processing activities
• To exercise these rights, please contact us using the information below.

9. International Users

The Service may be accessed from locations outside our primary operating jurisdiction. By using the Service, you understand that your information may be processed and stored in jurisdictions with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.